Keeping your equipment working.
Our service team can help with warranty and
out-of-warranty repairs for Sonifex equipment.
Complete the returns form below before sending
equipment back to us.
RETURNS NUMBER REQUIRED
Complete the form before returning your equipment
Complete the form before returning your equipment
Request a returns number.
Tell us about the equipment and the issue you're experiencing. Our service team will review the details and provide the information you need to return your equipment.
WHAT HAPPENS NEXT
A simple repair process.
Once you've submitted your returns request, we'll guide you through the next steps.
01
Get your returns number
Submit the form above with details of your equipment and the reason for return.
02
Send your equipment
Once you have your returns number, your equipment can be sent to Sonifex for assessment.
03
Assessment & repair
Our service team will assess the equipment and advise you of the appropriate repair process.
Warranty Repairs
Warranty repairs will be carried out free of charge, including free postage back to you.
Out of Warranty Repairs
Return postage for out of warranty repairs will be charged separately. Equipment should be returned in its original packaging – Sonifex are not responsible for damage to equipment in transit. Charges may be made to repackage a product for return postage.
Sonifex Limited Terms & Conditions Apply
Six months warranty will be applicable to the specific repair undertaken.
A survey fee of £140 will be charged should you request the units returned un-repaired.
Repairs not collected within 3 months of notification of completion will be disposed of to recover costs.
Items not manufactured by Sonifex may incur additional freight costs, if they have to be returned to the original manufacturer for repair.
Our receipt of your unit/s for repair represents your acceptance of the terms and conditions.